Cold products, including Babyblends, Plates, Biteables, Lunchers, and Smoothies, will arrive in an insulated box designed to maintain the optimal temperature during transit. To keep everything fresh, we include gel ice packs in every box, and depending on your location and transit conditions, your order might also come with dry ice.

When you receive your order, everything should feel cold. Babyblends and Smoothies should be cold to the touch, while Plates, Biteables, and Lunchers should feel very cold. This ensures they have been kept at the correct temperature throughout their journey to you. Snacks, being shelf-stable, do not need to be cold.

While our products are shipped fresh, some may arrive partially frozen due to transit conditions. This is completely normal. You can store these products in your refrigerator to thaw or place them directly in your freezer for longer storage.